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On this pageSending a Message
  1. Sending a Message

Contacting the Staff In Charge

How to ask the staff a question about your submitted request — and what you cannot change after submission.

Once you have submitted a request, you cannot edit or cancel it. If you discover an error in your details or have a question about the processing, the only way to reach the responsible office is through the request itself — using the History tab.

Sending a Message

  1. Select the request in My Requests.
  2. Open the History tab — it shows the full timeline of your request, including the staff in charge.
  3. At the bottom of the timeline you will find the New inquiry box. Write your message there. Keep it short and factual: name the field or point you want to correct and state what the correct value should be.
  4. Click Send message.

The message appears in the timeline and the staff in charge are notified. If you need to ask something later, you can use the same box at any time — your previous inquiries remain visible in the timeline.