Staff

Guides for staff in examination boards, the central examination office, and the Registrar's Office: processing requests, decisions, and more.

Processing a Request
Find new requests in the Overview, review them, and take them from the draft decision to the signed, published decision — the everyday workflow.
Signing Decisions
Decision signing in a nutshell — printed signatures, the digital certificate, imported decisions, and downloading the PDF.
Request States
What each state label in Paperless means, the three parallel state tracks, and when a state can be changed.
Sending Messages on a Request
How the two conversations on a request — the one with the student and the internal one — work and precisely who receives which message.
Handing Over to the ZPA
How to submit a signed decision to the central examination office (ZPA) and what happens afterwards.
Creating a Request for a Student
How staff can prepare a request for a student and what the student sees when they accept or reject it.
Downloads and the Audit Trail
Downloading the decision PDF and using the History tab to see who did what on a request.
Teams and Roles
How teams, roles, and the access to individual requests are organized in Paperless for staff.
Edge Cases
What to do when a submitted request contains an error, a request takes unusually long, or a request has to be rejected.
Login
Log in to Paperless as examination board staff using RWTH Sign-In (SSO) with Multi-Factor Authentication.